Refunds & Returns

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 30 days of delivery. 

RETURN PERIOD: We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items.Shipping costs are not refundable.

NOTE:

For items on sale. we can not provide refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.

For 1+1 deals, both items must be returned together. We cannot provide a refund or store credit if only one of the two items is returned. However, items in the 1+1 deal can be exchanged for a different size or color of the same product. In case you only want to exchange one of the items, please only return the one that you want to exchange and keep the other one.

RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.

RETURN PROCESSING TIME: If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank

RETURN ADDRESS: For return address, please email our customer service at support@galanahealth.com.

RETURN LABEL: Label are on your own responsability.

 

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WRONG ITEM RECEIVED: If you receive an item different from what you ordered, please contact us within 7 days of delivery. We will cover the cost of return shipping and send you the correct item at no additional charge.

  • Items must be unused and in their original packaging.

  • We may request photos and videos of the incorrect item to speed up the resolution.

  • If the originally ordered item is no longer in stock, you may choose between a full refund or store credit.

CANCELLATIONS: Customers may cancel their orders within 24 hours of placing the order. To request a cancellation, please contact us at support@galanahealth.com. After 24 hours, we may not be able to modify or cancel the order as it may already be
processed or shipped.

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EXCEPTIONS:

Certain items are non-returnable and non-refundable for hygiene, safety, or customization reasons. These include (but are not limited to):

  • Perishable goods (e.g., food, flowers, supplements)

  • Intimate or sanitary goods (e.g., underwear, swimwear, beauty products)

  • Personalized or custom-made products

  • For items on sale conditions we can not provide refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.

If an item is defective or arrives damaged, these exceptions do not apply—you are still eligible for a replacement or refund.

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DISCLAIMER

We make every effort to display our products as accurately as possible. However, please note:

  • We are not responsible for delays caused by shipping carriers, customs, or other factors outside our control.

  • By completing a purchase, you agree to this policy and acknowledge that minor variations in appearance or packaging do not qualify as defects.

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RETURNS FAQ:

What can I do if my exchange product is no longer available?

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to our e-mail at the contact page. Our customer service will work with you as quickly as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please remember to deliver your return within the 30-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer support team for the possibilities.